1 - DEFINITIONS

For the purposes of these general conditions, the terms stipulated below will have the following meaning and scope:

a) "CTT Expresso" - refers to the company CTT Expresso - Serviços Postais e Logística, S.A. and also includes any of its subsidiaries or branches and companies which it directly or indirectly controls as well as respective workers, agents and any subcontracted companies;

b) "Goods" - any item, envelope, package, bag, parcel or shipment handed over to and accepted by CTT Expresso for transportation;

c) "Transportation" - refers to all operations and material acts carried out by CTT Expresso leading to the transfer of the Goods from one place to another, within the scope of the contract governed by these general conditions, including more specifically, operations for collection / receipt, handling, loading and unloading, distribution and delivery of the Goods;

d) "Customer" - dispatcher / sender and the recipient of the Goods, the holder of the transit document / dispatch note and the owner of the Goods or any other person or organization which holds any real entitlement to said Goods;

e) "Prohibited Item" means and includes all items and Goods the transport of which is prohibited by any legal or regulatory provisions in force in the country in which the Goods are dispatched, in the country where any stopover of the Goods is made and in the country of destination. It also includes all items and Goods excluded by the Universal Postal Convention and all those which form part of the list of banned items published by the International Bureau of the UPU or in national postal regulations.

2 – APPLICATION OF THESE GENERAL CONDITIONS

2.1. By handing over the Goods to CTT Expresso for Transportation, the Customer accepts these general conditions in his or her own name or on behalf of any third party who has any real entitlement to the Goods, even if the transit document / dispatch note on which the Goods are registered has not been signed.

2.2. These general conditions also bind any organization which CTT Expresso uses for purposes of invoicing, transporting or delivering the Goods to the Customer.

2.3. These general conditions cannot be renounced or altered by any CTT Expresso worker, employee, agent, associate, service provider or sub-contracted party.

2.4. Any written or oral instructions, which are given to CTT Expresso by the Customer when Goods are given for Transportation, which do not comply with these general conditions will not be binding upon CTT Expresso, except if they have been accepted in writing by a legal representative of CTT Expresso.

2.5. Clauses individually established between the Customer and CTT Expresso in a written contract will take precedence over any of these general conditions which differ in meaning.

2.6. In the event of any contradiction between the general conditions stipulated in the transit document and one or more of these general conditions, then the general conditions will take precedence.

3 - CUSTOMER OBLIGATIONS

The Customer must:

a) carefully and properly pack / wrap and label Goods in accordance with the rules in force at CTT Expresso, more specifically, packages must comply with technical specifications to withstand being dropped vertically from a height of one metre without bursting or displaying any visible alteration to 40 da N compression. complying with 75% of the specifications stipulated for postal parcels, and giving special attention to the respective packing material which must protect against impact and all other material necessary must be used for Goods presenting special packaging requirements, so as to avoid hazards to CTT Expresso and third parties and to protect against normal transportation risks from repeated handling (more specifically, loading and unloading);

b) sign and correctly complete the transit document / dispatch note in legible, clear and precise handwriting and include a description of the nature, possible dangers, type and quantity of Goods and the correct name and address of the recipient;

c) prepare packages under secure conditions, using trustworthy employees and take measures against non-authorized intervention during preparation, storage and Transportation immediately prior to handing over to CTT Expresso;

d) not hand over to CTT Expresso any of the items referred to in clause 4 for transportation or said Customer will be liable for any damage caused;

e) have the dispatch ready for handing over upon the arrival of the transporter.

4 - GOODS EXCLUDED

4.1. CTT Expresso does not accept prohibited items. The Customer will ensure that the Goods do not contain any of the excluded goods by the Universal Postal Convention and all those which form part of the list of banned items published by the International Bureau of UPU or in national postal regulations such as bank notes, bearer bonds, coins, jewels, precious metals or stones or other valuable collector items and/or antiques and the Customer will ensure that the Goods do not contain any of the prohibited items described in standard 4.I.a) of the fifth edition of annex ICAO17.

4.2. CTT Expresso does not accept dangerous products, such as those specified in the ICAO DGR, in the IMDG code or in any other national or international regulations for the surface transportation of dangerous products.

4.3. CTT Expresso does not accept Goods for dispatches which exceed the stated limits for weight, size and volume for the type of product or service contracted.

4.4. In case of doubt whether the Goods to be sent fall within the scope of restrictions laid out in this clause, the Customer must consult the Post office or the Customer Service 707 200 118.

5 - TRACING AND INSPECTION

5.1. All packages are subject to security tracing which may include the use of X-ray equipment.

5.2. CTT Expresso or any public authority, more specifically customs authorities may open and inspect the Goods at any time.

6 – TRANSPORTER

CTT Expresso may directly transport Goods using its own employees and means, or may use a subsidiary which it controls directly or indirectly, or may also subcontract a different company or individual, partially or totally. These general conditions will apply in all cases.

7- TRANSPORTATION AND ITINERARY

CTT Expresso will select, as is thought fit, the route and method of Transportation for the Goods.

8 - FORWARDING

8.1. Through these general conditions, the Customer nominates CTT Expresso as forwarding agent to obtain customs authorizations and entry of Goods into any country through the respective customs and authorizes CTT Expresso to subcontract a forwarding agent for the same purposes.

8.2. The Customer is obliged to provide CTT Expresso with invoices and any other documents necessary for forwarding at customs and for the payment of any duties, which the Customer will be responsible for in all cases. Should any customs authority request additional documentation to confirm the forwarding of Goods, the Customer will be responsible for providing said documentation and paying any associated costs.

8.3. The Customer is obliged to provide true, full and correct information on the import and export of Goods. Should the Customer make any false, incomplete or fraudulent declarations with regard to Goods, said Customer will become subject to legal action or criminal proceedings which, should such legal action take place, may require the confiscation and sale of the Goods, in compliance with applicable legislation. The information provided is the exclusive responsibility of the Customer, who will be obliged to compensate CTT Expresso for any damages suffered, more specifically any damage resulting from the occurrence of such actions which may be taken against CTT Expresso. Should CTT Expresso provide assistance to the Customer in the completion of the necessary customs documents, such assistance will be provided at the Customer's own risk and cost.

8.4. Any fines or penalties imposed by any customs authorities and any storage charges or any other expenses which CTT Expresso incurs as a result of acts or decisions by customs or other public authorities or due to the fact that the sender and/or recipient of the Goods have not provided the necessary information and/or have not obtained the proper licence or authorization, will be paid by the sender or recipient. Should CTT Expresso decide to charge these expenses to the recipient and the recipient refuses to provide payment, the sender will then be obliged to pay the amount in question.

9 - DELIVERY TIME OF GOODS

9.1. Compliance with delivery times for Goods in relation to the service or product contracted by the Customer, presupposes that the Goods in question are handed in for dispatch within the time limits established for the type of Customer (with individual contract / without individual contract) and the service requested. Whenever Goods are handed in after the established time limit, the date of dispatch will be considered as the next working day.

9.2. In the transportation of Goods to and from the Autonomous Regions, and according to the entries 11 and 12 of 13.4 clause, CTT Expresso will not be held responsible for any delays and/or irregularities in the flights that may compromise the delivery standards for the Autonomous Regions of Azores and Madeira and among these and remaining sub-islands of the same archipelago. The Customer should consult the Contact Center 707 200 118 for more detailed information.

10 - INCORRECT OR INCOMPLETE ADDRESSES

In the event of any difficulty in delivering Goods due to an incorrect or insufficient address, CTT Expresso will go to reasonable lengths to establish the correct address. Should delivery not be possible, CTT Expresso will return the Goods to the sender. If CTT Expresso establishes the correct address within 24 hours after the date of dispatch of the Goods, CTT Expresso will deliver, or try to deliver the Goods to the correct address, reserving the right to charge the Customer a second delivery charge in accordance with the stated prices.

11 - UNDELIVERED, NOTIFIED, OR REJECTED GOODS

11.1. INTERNATIONALLY - Should CTT Expresso be unable to deliver the Goods, efforts will be made to leave notification at the recipient's address containing information that delivery was attempted as well as a description of the Goods with the aim of attempting a later delivery. If the Goods are not claimed within the stipulated time limit, CTT Expresso will return the Goods to the sender. The Customer will be obliged to pay CTT Expresso any expenses incurred in the sending or return of the Goods plus any fees charged by CTT Expresso if a third or subsequent attempts are made at delivering Goods.

11.2. NATIONALLY - If CTT Expresso is unable to deliver the Goods, efforts will be made to leave notification at the recipient's address. This notification will provide information on the date and time at which delivery was attempted as well as data identifying the Goods (Transit Document number and name of sender). It will also state where the recipient may collect the Goods. Goods for which notification has been left will remain ready for collection for 3 up to 10 working days, according to the features of the product, after which they will be returned to the sender. Exception is made for the Today product type, which is not notified.

12 - CTT EXPRESSO RESPONSIBILITY

12.1. Without prejudice to the stipulations of clause 13, CTT Expresso will only be responsible for damages suffered as a consequence of loss, misplaced or damage to Goods during Transportation or as a consequence of delay in the respective delivery, or non-collection of the additional COD service charge, when such facts are deemed to be attributable to CTT Expresso due to an infraction or serious breach of procedures and within the limits established in the following point.

12.2. Maximum responsibility attributable to CTT Expresso for any damages proved to have been suffered as a consequence of the loss or damage to Goods will be as follows:

- Per item/Goods monetary compensation in accordance with the terms of current laws for national road transportation of Goods.

12.3. CTT Expresso's maximum responsibility in the event of delay in delivery will correspond to the cost of the service.

12.4. Should the loss, damages or delay in delivery or the non-collection of the additional COD service charge are responsibility of CTT Expresso, the above mentioned limits are not applicable.

12.5 It is the Customer’s responsibility to prove that CTT Expresso committed an infraction or a severe breach of procedures.

12.6. Should the Customer wish to increase the limits of responsibility referred to in the previous point, greater amounts may be established with CTT Expresso through payment of the respective surcharge.

12.7. For the purposes stipulated in point nº 1 of this clause, CTT Expresso will only be responsible for loss or damage from the point of receipt to the delivery of the Goods.

13 - EXCLUSIONS OF RESPONSIBILITY

13.1. CTT Expresso will not be responsible for consequential or indirect damages caused by the loss, misplacement, damage or delay in the delivery of the Goods, or for the non-collection of the additional COD service charge, even when CTT Expresso is aware that such damage could take place.

13.2. For the purposes stipulated in the previous point, consequential or indirect damages are considered to be lost profits, loss of market, loss of use of the item or loss of business opportunity.

13.3. Goods are always transported at the risk and expense of the Customer, except if the injurious event was due to an infraction or serious breach of procedures by CTT Expresso.

13.4. CTT Expresso will not be responsible for the loss, misplacement, damage or delay in the delivery of Goods, caused by circumstances outside its control or due to acts or omissions by the Customer or Third parties, such as:

- Insufficient or incorrect address, or incorrect completion of the Transit Document or Dispatch Note;

- Poor packing or faulty packaging;

- Non-compliance by the Customer, or non-compliance caused by Third parties who hold any real entitlement to the Goods, with the obligations established in these general conditions, more specifically in clauses 3 and 10 or non-compliance with time limits established for the handing in of Goods;

- If the Goods are Prohibited Items within the terms of clause 4 of these general conditions, even though CTT Expresso may have accepted the Goods due to fraudulent information or lack of knowledge;

- Self induced damage, or alteration caused by the intrinsic nature of the items transported;

- War (declared or undeclared), civil war, invasion, hostile acts, acts of terrorism, uprising, revolution, insurrection, military empowerment or take over, confiscation, nationalization or requisition, destruction by or under the orders of any government or public or local authority;

- Strikes, lock-outs, labour disputes, riots or civil disturbances;

- Natural disasters, such as earthquakes, tornados, rain storms, downpours or volcanic eruptions;

- Ionisation, radiation or radioactive contamination from any fuel or nuclear waste or combustion;

- Retention or intervention in dispatches by judicial, police or fiscal authorities;

- Non-compliance with timetables by airlines;

- Act or omission by any customs authorities, airlines, airports or public authorities or civil servants;

- Exchange rate differences, loss of market or any other motives which impede, hinder or alter the commercial transaction;

- All cases caused by random events or attributable to force majeure.

14 - DAMAGE AND CLAIMS

14.1. CTT Expresso accepts Goods for dispatch with reservation with regard to their condition due to the fact that as Goods are packaged at the point of receipt, it is not known if they display any hidden or apparent defects.

14.2. It is presumed that the Goods have been delivered by CTT Expresso in good condition, except if the recipient notes, at the point of receipt, any damage on the delivery record (delivery list or Transit Document). CTT Expresso will only accept claims for damages to Goods if the original packaging is provided.

14.3. Claims against CTT Expresso for loss or deterioration of Goods during transportation cannot be considered after receipt, if the package was in good condition or the damage has been wilful.

14.4. For those cases not covered in the previous point, and when a Customer wishes to make a claim for loss, damage to Goods or delays in delivery or non-collection of the additional COD service charge, the Customer is obliged to follow the procedure indicated below, otherwise the claim may be rejected by CTT Expresso;

- The Customer must inform CTT Expresso in writing of the loss, damage or delay within 30 days from the date of delivery of the item or the date on which the item should have been delivered. This claim may be presented at any Post office or CTT Expresso establishment or through the Customer service center/contact center;

- The Customer must send CTT Expresso, within 30 days from the date on which the claim is made, all relevant documentation referring to the item, more specifically referring to possible loss, delay in delivery or non payment of additional service charge and corroborative documentation for damages allegedly suffered;

- CTT Expresso will not assume payment of any damages until transportation costs have been paid. The Customer may not deduct any amount referred to in the claim from this payment.

14.5. It is the claimant's responsibility to prove that the damage, which is the object of the claim, occurred during the time from when CTT Expresso received the item to delivery to the recipient.

14.6. Legal action for loss and damage against CTT Expresso must be initiated within one year from the date of delivery of the Goods or the date on which the Goods should have been delivered or in the case of total loss the 30th day after the transporter accepted the Goods. Should action not be taken within the time indicated, the statute of limitations for such action will be considered to have passed.

14.7. The Customer may not allow any Third party who has any interest in the Goods to make or initiate any type of claim, complaint or take legal action against CTT Expresso as a result of transportation, even if caused by negligence or non-compliance by CTT Expresso and should such a claim, complaint or action be made or initiated, the Customer is obliged to reimburse CTT Expresso for all amounts expended as a consequence of such claim, complaint or action, including any damages payable to third parties, legal expenses or other expenses incurred during the defence of such a case.

15 - TARIFFS AND PAYMENT

15.1. The Customer is obliged to pay transportation costs plus VAT, in accordance with the tariffs in force which apply to the Goods which are object of the transportation and the contracted service as established in the CTT Expresso price list or specifically agreed to with the Customer and based on the real weight or the value of the volumetric weight of the Goods. These values are calculated in accordance with the equation for volumetric conversion established in the same price list.

15.2. These costs are paid when the Goods are handed in for dispatch, except if different payment periods have been agreed to in writing by both parties.

15.3. Payment made by cheque is only considered as effective after the full clearance of said cheque. Should insufficient funds exist in the account and the cheque is returned, CTT Expresso will be entitled to immediately cancel the contract.

15.4. All taxes or import duties or other taxes or levies applicable to Goods will always be paid for at the point of delivery of the Goods to the recipient.

15.5. The tariffs shown in all CTT Expresso brochures or proposals may be altered without prior warning. Customers may request a copy of the up-to-date CTT Expresso price list at any Post office or CTT Expresso establishment or from the Customer Service 707 200 118.

15.6. If CTT Expresso has received different payment instructions from those as stipulated in points 1 and 2 of this clause or should payment have been agreed to by the recipient of the Goods or by any other Third party for the transportation and/or expenses, taxes, duties, levies, charges, extra charges, fines and penalties applicable to or charged to CTT Expresso as a result of the transportation of the Goods and if the recipient or Third party refuses to pay the amounts in question, the Customer (sender) is obliged to pay such amounts to CTT Expresso within a period of 10 days after the day on which notification of the refusal of payment by the recipient or third party was given to the Customer by CTT Expresso.

15.7. CTT Expresso will have the right to retain Goods and sell them in order to recover payments not made by the Customer for prior dispatches.

16 – CONFIDENTIALITY

Both parties are obliged to maintain total confidentiality with regard to all and any information they have had or gain knowledge of within the scope of this Contract, including any Annexes. This is without prejudice to the disclosure of such information as may be required for compliance with the obligations of either party.

17 - CANCELLATION

CTT Expresso may cancel the contract should the Customer not comply with these general conditions.

18 - REDUCTION

If one or more of the clauses or sub-clauses stipulated in these general conditions is declared invalid or ineffective for any reason, the remaining clauses will continue to be valid governed by applicable standards.

19 - APPLICABLE LAW, JURISDICTION AND COMPETENT COURT

19.1. If two or more countries are involved in the transportation, all litigation arising from these general conditions will come under the exclusive jurisdiction of Portuguese law, and in all cases, Portuguese law and/or international conventions to which Portugal is signatory will be applicable.

19.2. For the resolution of all matters arising from Transportation contracts to which these general conditions refer, the Courts of Loures will be the exclusive forum for such cases.